We want you to love your purchase and will do our best to ensure your satisfaction.

Please note that personalized items are not eligible for return due to their custom nature.

For non-personalized items, you may return eligible items within 14 days of receiving your order for a refund. A $10 restocking fee will apply to all returns, and customers are responsible for return shipping costs.

Please ensure that:

• Returned items must have original tags attached

• Items show no visible signs of wear or use

• Discounted or sale items are final sale and not eligible for a full refund

We are not responsible for lost or stolen packages once the courier has marked the item as delivered.

That’s definitely not supposed to happen — but if it does, don’t worry! Just shoot us an email at barkknitshop@gmail.com and we’ll make it right.

We understand that sizing can be tricky, so we kindly recommend measuring your pet carefully and referring to our size chart before placing your order to ensure the best fit. Please note that due to the nature of fine yarn and knitting techniques, as well as the tension and elasticity of the yarn, the actual size of the sweater may vary slightly from the listed measurements. Additionally, factors such as washing and drying may affect the fit. We recommend gentle handling and following care instructions to maintain the best fit. Thank you for your understanding!

Any order above $35 gets free shipping!

Standard Shipping costs $5 USD via USPS. If you want expedited delivery service, it costs $20 USD via USPS Priority.

Each item is carefully made and fully customized. Our process includes designing, material preparation, expert knitting, precise sewing, and finishing to ensure a high-quality product. This typically takes up to 7-10 business days to ship out from scratch. 

Kindly note that we are unable to accommodate address change requests after an order has been placed. Please ensure your shipping address is correct before completing your purchase. Thank you for your understanding!